The purpose of this policy is to explain to you how we control, process, handle and protect your personal information in connection with our publishing business, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website and services.
iCompute publishes educational print publications and digital teaching and learning resources including e-text books, e-books and on-line resources via on-line platforms such as Box. We take your privacy and our responsibility to protect your information seriously and will take care in use and handling of your personal data. Read our privacy notice to understand:
WHO WE ARE
iCompute Teaching Ltd (iCompute) is a company registered in England under company number, 08509235 with our registered address as set out below.
You can contact us as follows:
FAO: HEAD OF DATA PROTECTION
Address: Field Broughton Place, Field Broughton, Cartmel, Grange over Sands, CUMBRIA, LA11 6HR
We are registered with the Information Commissioner's Office (ICO) as a data controller, reference ZA437287.
INFORMATION YOU PROVIDE
During your interaction with us, whether via our websites, by email, through completion of surveys, use of our apps or by any other means, you may provide information to us which might include [such as] your name, address, gender, email address, phone number, birthday, twitter handle, the type of device you use to connect to the internet, and the subjects you are interested in, in order to provide you with information or reply to your queries. If you are creating an account you will provide a password and if you are ordering products or services from us you will provide order information and your payment details.
If you are a teacher your school or college / institution may have provided information about you to us which we will process as described in section 'How We Use Information About You'. This information my include your name, job title, school or college address, email address, telephone number, subject preferences.
We collect your information when you:
create an account on our website;
subscribe to or accept access to our digital platforms
are added as a teacher user to our digital platform by one of your colleagues
subscribe to our newsletters
apply for evaluation access to our digital platform
apply for technical support assistance from us
interact or correspond with us by letter, phone, SMS, email or via our website
complete one of our surveys
use our mobile devices or website applications (apps)
sign up to attend events including CPD
order books/ text books, assessment materials, eBooks, e-updates or other products and services from our website (Order Information
enter a prize competition or draw
Our products and services are intended for educators, we do not collect or process any pupil data.
Protection of Personal Data
You are responsible for ensuring that personal data is transferred to us securely. We will take all reasonable precautions to ensure that all the personal data that is submitted to us for the purposes above remains secure and have procedures to protect the storage and disclosure of personal data. You must ensure passwords are not shared and are kept securely.
COOKIES AND HOW YOU USE OUR WEBSITE AND APPS
We also collect certain information about how you use our website and apps and the device that you use to access them. This includes your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the website , number of page reviews, the search queries you make on the website and similar information. This information is collected by Google Analytics on our behalf and by some of our apps using cookies. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, compile statistical reports on website activity and improve website visitor experiences.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy notices. Please ensure that you read the privacy notices on any such external websites.
HOW WE USE INFORMATION ABOUT YOU
We use your information lawfully. We do not sell your information to third parties. The details of how we use your information and the legal bases for our use are set out below:
We may use such personal data collected to:
process your request, for example, to purchase products or access services and to administer your account
communicate with you and provide information about our products and services
send you marketing communications about products, services, activities, promotions or other matters that we feel may be of interest or use to you
contact you about products you have bought or services you have subscribed to
communicate with you and your school to provide Support services to Digital platform offerings
analyse your use of our websites, our apps and response to our communications and improve the services we offer, including personalising our communications with you.
If you are a teacher or staff of a School or college, we will process your information provided to us by your School or by you:
to support you teaching and use of any digital platform products
to process any orders you make for products and services on behalf of the School or Institution or on your own behalf as the case may be
Obtain feedback from you in surveys relating to our products and services/ educational topics
When we have your consent to contact you, we may use your information to:
keep in contact with you and provide you with marketing communications about our news, events or products that we believe may interest you;
tell you about new website features or services;
send you newsletters;
In the following circumstances we will use your information to carry out our contract with you:
to process your requests to purchase our products from our website;
to provide customer service and support;
Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you processing personal information. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing you have rights and choices which include the right to object (please see the section headed ‘Your Rights’).
We may use your information for the purposes listed below on the basis of our legitimate interests:
to contact you about products you bought from us;
to respond to your queries and correspondence;
to collect and store accurate data of our customers;
to administer your account with us;
to deal with enquiries or complaints as necessary to provide customer support in providing the correct products and services to our website users;
to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you;
to detect and prevent fraud and unauthorised access or illegal activity;
to improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support;
to operate a safe and lawful business or where we have a legal obligation;
to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees;
WHO CAN SEE YOUR INFORMATION
Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing.
Third party processors of your information include:
our website hosts and operators, digital platform providers, database operators and site analytics providers
our marketing or publicity services providers;
our financial services and payment service provider;
our warehousing and delivery service providers;
our auditors, technical consultants and legal advisors;
our security service provider;
Your Right to Object
You have the right to object to our using your information for direct marketing and on the basis of our legitimate interests (refer to ‘How We Use Your Information’ above to see when we are relying on our legitimate interests). If you want to do this you can contact us using the details in the section 'Who We Are'.
Your Right to Withdraw Consent
The right to withdraw your consent for our use of your information in reliance of your consent (refer to section ‘How We Use Your Information’ to see when we are relying on your consent), which you can do by contacting us using any of the details in the section 'Who We Are'.
Your Other Rights and Choices
You also have other choices and rights in respect of the information that we hold about you, including:
the right to request access to the information that we hold about you;
the right to receive a copy of any information we hold about you;
the right to request that we transfer your information to another service provider;
the right to ask us to correct information we hold about you if it is inaccurate or incomplete;
the right to ask us, in certain circumstances, to delete information we hold about you;
the right to ask us, in certain circumstances, to restrict processing of your information.
You may exercise your rights and choices by contacting us using the details above 'Who We Are'.
You can also prevent processing for marketing activities by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing. You can withdraw consent from marketing at any time by contacting us or unsubscribing from our marketing communications.
Your Right to Complain
Please contact us if you have any questions or are unhappy about the way your information is used. We hope we will be able to resolve any problems or issues you may.
You also have the right to lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence;